Things, clearly.

What tigidu provides

A tool to file, follow and share documents. Regulatory coverage depends on verified sources and on the information you provide. The service issues no certification.

30-Day Refund Guarantee

Tigidu does not offer a free trial.

A Customer Company purchasing an eligible Tigidu subscription for the first time may cancel and request a refund within 30 calendar days after the date its first paid subscription begins.

If the request is made within that 30-day period, Tigidu will refund the subscription fees paid for the first billing period, less only:

1. the value of customer-specific human work actually performed before the refund request, where the nature and price or pricing basis of that work were disclosed to the customer before the work was performed; and
2. third-party fees or expenses that the customer expressly approved and that were actually incurred on the customer's behalf.

For this guarantee, "human work" means work actually performed by an identifiable person specifically for the customer. Automated processing, AI processing, software use, automated document generation, automated register preparation, ordinary system onboarding, hosting, storage and other general operating costs are not considered deductible human work.

If an amount is deducted for human work or an approved third-party charge, Tigidu will identify the work or charge and the amount deducted.

The 30-Day Refund Guarantee may be used once per Customer Company.

This voluntary guarantee does not limit any cancellation, refund, restitution or other right that cannot lawfully be excluded or restricted.

Customer Company

For purposes of the 30-Day Refund Guarantee, a "Customer Company" means the distinct legal person, partnership, sole proprietorship or other legally recognized business entity identified as the contracting customer on the Tigidu account and applicable invoice.

Where applicable, Tigidu may use the customer's legal name, Québec enterprise number (NEQ), corporation number or other official business identifier to establish the identity of the Customer Company.

Different buildings, establishments, locations, users, modules or subscriptions belonging to the same Customer Company do not create additional 30-Day Refund Guarantees.

Two legally distinct entities are not treated as the same Customer Company solely because they have a common owner, director, address, payment method or affiliated business.

Tigidu may refuse repeated use of its voluntary 30-Day Refund Guarantee where a subscription has been created through an affiliated entity principally for the purpose of obtaining the guarantee again. This restriction does not affect rights that cannot lawfully be excluded or restricted.

Human Work

Certain Tigidu services include or permit customer-specific work performed by a member of the Tigidu team or by an external professional or service provider.

Where human work may affect a refund, deposit or separately approved service charge, Tigidu will identify the nature of the work and its price or pricing basis before performing chargeable work.

Human work is considered performed only when an identifiable person has actually carried out customer-specific work.

Automated processing, AI processing, software-generated documents, automated register preparation, automated reminders, hosting, storage and other ordinary software operations are not treated as human work solely because Tigidu incurs a cost to provide them.

Tigidu records customer-specific human work used to calculate a charge, deduction or refund. Upon request, Tigidu will provide a reasonable description of the work and the amount attributed to it.

Work performed by an independent lawyer, engineer, architect, CPA, technologist or other professional remains subject to the applicable engagement, professional obligations and separately approved charges.

Paused Jobs

A separately ordered Tigidu service or professional-services job may be paused when information, documents, instructions, authorization, payment or another item required to continue the work is missing.

When Tigidu pauses a job because information or action is required from the customer, Tigidu will identify:

• what is required to continue;
• why the job has been paused;
• the date the pause began; and
• any material effect the pause may have on timing or previously approved external work.

Unless a different period is stated in the applicable written order:

7 days after the pause begins: Tigidu may send a reminder identifying what remains required.

21 days after the pause begins: Tigidu may send a second reminder.

30 days after the pause begins: Tigidu may issue a final notice stating that the job may be administratively closed if the required information or action is not received.

45 days after the pause begins: If the required information or action has still not been received, Tigidu may close the job as "Closed — customer information or action not received."

Administrative closure does not mean that the requested professional, government or other third-party outcome was refused, approved or completed.

If the customer later wishes to continue a closed job, Tigidu will determine whether the existing job can be reopened or whether a new order, updated quote, updated documents, professional review or additional authorization is required.

These time periods apply to customer-caused pauses unless the applicable order states otherwise. A pause caused by Tigidu, a professional, a government authority, a third-party provider, a conflict, a regulatory requirement or another cause outside the customer's control will be handled according to the circumstances and will not automatically be closed under the customer-inactivity schedule.

Deposits on Paused or Closed Jobs

A deposit is an advance toward an approved job. A deposit does not become non-refundable solely because a job is paused or because time has passed.

While a job is paused, any unapplied portion of the deposit remains credited to that job unless the customer and Tigidu agree otherwise or applicable law requires different treatment.

If a job is cancelled or administratively closed before completion, Tigidu will reconcile the deposit against:

1. customer-specific work actually performed and properly chargeable under the approved order; and
2. third-party fees or expenses expressly approved by the customer and actually incurred on the customer's behalf.

Any remaining refundable balance will be returned to the customer using the applicable payment method or another agreed method.

Tigidu will provide a reasonable breakdown of amounts applied against the deposit.

A pause or administrative closure does not by itself create a forfeiture fee.

If Tigidu or the applicable professional cannot continue the job for reasons not attributable to the customer, the deposit will be reconciled based on work actually performed and properly incurred approved charges, subject to applicable law and the terms of the approved order.

Nothing in this section limits any right to reimbursement, restitution, cancellation or other remedy that cannot lawfully be excluded or restricted.

End of subscription

A cancellation takes effect at the end of the paid period. Monitoring stops, documents stay accessible read-only and the export stays free. Work already accepted is not abandoned: it is paused and its deposit stays credited to it; the section "Paused Jobs" says what follows.

Key Definitions

Customer Company means the distinct legal person, partnership, sole proprietorship or other legally recognized business entity identified as the contracting customer on the Tigidu account and applicable invoice.

Human Work means customer-specific work actually performed by an identifiable person. Automated software or AI processing is not Human Work.

Professional Work means work performed by a lawyer, notary, engineer, architect, CPA, technologist or other professional acting within that person's professional role. Tigidu does not treat automated preparation as Professional Work.

Third-Party Charges means fees or expenses payable to a person or organization other than Tigidu that the customer expressly approved before Tigidu incurred them on the customer's behalf.

Deposit means an advance payment credited toward a separately approved job. A Deposit is not deemed earned merely because it has been received.

Administrative Closure means closure of an incomplete job for operational reasons. Administrative Closure does not represent a professional opinion, government decision, certification, finding of compliance or finding of non-compliance.